Squaretalk, a global provider of turnkey CCaaS software, is proud to share a strategic partnership with Firmao, an online CRM (Customer relationship management) with a module structure that adapts to customer support and sales departments’ needs.
The collaboration helps businesses efficiently manage calls, send messages and have more personalized interactions within the CRM platform, significantly reducing the need to switch between multiple applications and optimizing agents’ time. The seamless access to the communication history and customer data within Firmao provides deeper insights into customer interactions, preferences and needs. This leads to more first-time issue resolutions, improved customer satisfaction and higher closing rates.
“The partnership with Firmao will allow us to provide a better, more comprehensive solution that enhances our clients’ communication, personalizes their customer interactions and boosts overall proficiency,” said Elie Rubin, CEO of Squaretalk.
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Rafał Namieciński, Firmao’s CEO, had a similar view of the benefits the alliance between the two companies will bring to their clients: “By integrating Squaretalk’s communication tools directly into Firmao CRM, businesses can streamline their communication processes, provide consistent and personalized communication and, ultimately, have happier customers and strengthen brand loyalty.”
The integration with Firmao is now available to all Squaretalk clients.
SOURCE: EINNews