Boost.ai, a leading provider of enterprise-grade conversational AI solutions, has successfully launched its AI-powered agent for Sage, a global leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses (SMBs). In just 50 days, the AI agent was made available to Sage 50 Accounting users in Canada, delivering seamless, 24/7 customer support during peak business periods.
By integrating Boost.ai’s conversational AI, Sage 50 Accounting users can now access a highly responsive and automated customer support system. This innovation enhances the user experience by swiftly resolving accounting-related queries and troubleshooting technical issues, allowing small business owners and entrepreneurs to focus on scaling their businesses instead of dealing with operational roadblocks.
“At Sage, we prioritise delivering excellent customer service, ensuring issues are resolved quickly and efficiently. Automation plays a critical role in maintaining this standard. Boost.ai’s platform enables our customers to address both simple and complex queries promptly, allowing them to stay focused on running and growing their businesses,” said Phil Goss, VP Digital Operations Enablement for Sage.
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Exceeding expectations from day one, the AI agent launched with nearly twice the originally projected number of topics. Within the first week, it also surpassed resolution rate targets, reinforcing Boost.ai’s role in enhancing Sage’s customer support experience. Following the successful deployment for Sage 50 Accounting in Canada, both companies are now collaborating to extend coverage into additional markets. This expansion marks a significant step toward a global partnership aimed at revolutionizing Sage’s customer service strategy.
“The only way businesses today can transform customer experience at scale is with automation through intelligent AI Agents. AI agents should be designed to meet both current and future needs, ensuring they drive consistent growth instead of limiting it,” said Nick Mitchell, Chief Revenue Officer for Boost.ai. “We’re proud to provide Sage with the tools to manage customer interactions while maintaining their high standards of service.”
Boost.ai’s conversational AI platform merges advanced technology with a human-first approach, delivering a scalable and secure solution tailored to the evolving needs of Sage’s diverse customer base.