Natterbox, a trailblazer in AI-driven communication solutions, is proud to introduce Natterbox Digital, its cutting-edge digital platform designed to revolutionize customer engagement. This advanced solution integrates voice, SMS, and WhatsApp into a cohesive, seamless experience, empowering businesses to deliver highly personalized interactions. Fully integrated into Salesforce, Natterbox Digital enables businesses to engage customers more effectively by streamlining communication across various channels.
With Natterbox Digital, businesses can connect with customers wherever they are, unifying voice and digital messaging through intelligent, unified routing. Features such as triggered messaging and dynamic routing help businesses provide tailored communication, ensuring customers are effortlessly connected with the most appropriate agents, while maintaining a seamless journey across their preferred channels.
“Today’s customers expect seamless interactions across every channel and want to be able to select their channel of choice,” said Jamie Cooper, Chief Product Officer at Natterbox. “With Natterbox Digital, we’re redefining how businesses connect with their customers by unifying voice, SMS, and WhatsApp into one experience. Our AI platform delivers the flexibility and personalization customers deserve while empowering agents with the tools they need to succeed.”
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Key Features of Natterbox Digital
- Omnichannel Communication Hub: Manage voice, SMS, and WhatsApp conversations seamlessly within Salesforce, providing agents with a 360-degree view of customer interactions for enhanced service.
- Automated Outbound Messaging: Automate critical communications such as appointment reminders, order updates, and post-call follow-ups, ensuring customers stay informed and engaged.
- AI-Driven Digital Translation: Break down language barriers in real-time with advanced, accurate translations, enabling effortless communication between customers and agents from any background.
- Pre-Approved Custom Message Templates: Use customizable, compliant message templates for smooth communication on platforms like WhatsApp and Facebook Messenger, ensuring consistency and professionalism.
- Customizable Routing Framework: Streamline the handling of inbound calls and digital messages with a flexible routing policy builder, ensuring customers are connected to the right agent every time.
Through its innovative approach to AI-powered omnichannel communication, Natterbox Digital is setting a new standard for how businesses interact with customers. This cutting-edge solution equips agents with the tools to deliver superior customer experiences while adapting to the dynamic needs of modern consumers.