net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers, introduced net2phone AI Agent, offering businesses of all sizes a highly scalable and customizable virtual agent to provide exceptional customer experiences across sales, support and administrative tasks.
“net2phone AI Agent leverages conversational AI to engage customers in helpful dialogues and to take approved actions on their behalf,” said Zali Ritholtz, net2phone’s COO. “From answering routine customer questions on order status and product availability to executing more complex tasks such as managing appointments or processing product returns, the net2phone AI Agent follows the company’s business rules and leverages external APIs to interact with your existing programs, software, and databases – assisting customers in much the same way an employee would but with greater speed, consistency and more cost effectively.”
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net2phone AI Agent handles many aspects of routine customer interactions across the organization including:
- Answering incoming calls and inquiries
- Scheduling appointments and sending follow-up reminders
- Providing customers with personalized account data including balances and order status
- Greeting visitors on the website and guiding them in real-time
“Customers have strong channel preferences,” Ritholtz added. “net2phone AI Agent engages customers on the organization’s website, on the phone, or via chat – in whichever medium the customer is most comfortable. It is also fluent in multiple languages including English, Spanish and Portuguese, and is available around the clock.”
SOURCE: GlobeNewswire