TTEC Holdings, a global leader in AI-enabled customer experience (CX) technology and services, announced an expanded strategic partnership with Verint®, The CX Automation Company™. As part of this collaboration, TTEC Digital will integrate Verint’s comprehensive CX Automation platform into its Google Cloud contact center portfolio.
“We are thrilled with the opportunity to deepen our partnership with Verint – further extending TTEC Digital’s cross-platform capabilities across the CX ecosystem,” said John Wolf, Vice President of TTEC Digital. “Offering Verint’s CX Automation platform on GCP provides our customers with instant access to the latest innovations to enhance loyalty, increase revenue, and improve efficiencies across their contact centers. The market is starting to acknowledge Google’s investment in CX, and with Verint’s out-of-the-box integration to Google’s CCAI Platform, this truly enhances our customers’ options.”
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John Bourne, Senior Vice President of Global Partners and Alliances at Verint, added: “Verint is pleased to expand our strategic partnership with TTEC Digital. As demand for cloud technologies grows, organizations are exploring new ways to leverage CX Automation to drive tangible business outcomes. Our partnership with TTEC Digital extends the opportunity to deliver Verint solutions in the Google cloud.”
Verint‘s CX Automation platform will be available as a service within TTEC Digital‘s Google high-availability cloud environment, seamlessly integrated into its comprehensive cloud contact center offerings.
“AI-powered CX automation is one of the hottest emerging trends in the cloud contact center market, enabling organizations to leverage the latest innovations on an ongoing basis without expensive and time-consuming premise upgrades and cost,” added Wolf.