Forethought, a leader in agentic AI for customer support, has expanded its AI-driven customer experience (CX) platform with the introduction of Forethought Voice. This addition enables businesses to provide instant phone support without relying on complex decision trees, thereby reducing operational costs and enhancing customer satisfaction. Deon Nicholas, co-founder, president, and executive chairman of Forethought, stated, “Agentic AI can now offer seamless customer service on any channel, without the need for complex decision trees or human oversight.”
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Forethought Voice utilizes Autoflows, the company’s advanced agentic reasoning engine, to autonomously resolve complex issues, accurately answer inquiries, and perform actions such as checking order statuses or updating account details without human intervention. This development addresses the preference of 60% of consumers who consider phone support the most effective channel for issue resolution. By integrating voice capabilities into its multi-agent, multi-channel AI platform, Forethought empowers businesses to deliver 24/7 support across chat, email, SMS, and phone, improving customer interactions and allowing human agents to focus on higher-value tasks.