GoTo, a leader in cloud communications and IT management, has announced a series of powerful updates to Grasshopper, its virtual phone system designed specifically for small businesses. These enhancements are aimed at helping entrepreneurs streamline customer interactions, improve response times, and maintain a polished, professional presence-ultimately driving stronger customer relationships and business growth.
“For small business owners, first impressions are everything. With these new features, Grasshopper is giving businesses the tools to improve their communication from the start and build stronger, lasting relationships with their customers,” said Scott Manning, General Manager, Grasshopper. “Grasshopper’s latest updates ensure businesses not only communicate more effectively but also present themselves with professionalism and take greater control of their growth. We remain steadfast in our mission to empower entrepreneurs and small business owners with a communications solution that is built, priced, and packaged specifically for them.”
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Smarter Conversations, Faster Responses, Better Organization
With a focus on usability and efficiency, the latest Grasshopper features bring smarter communication management to the forefront:
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Unified Conversations View: Grasshopper now consolidates all customer interactions—calls, texts, voicemails, and virtual faxes—into a single conversation thread. This unified interface, currently available on mobile and coming soon to desktop, helps users stay organized and manage communication more effectively.
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Smart Conversation Filters: Users can now filter interactions by type—calls, texts, voicemails, or faxes—making it easier to locate specific exchanges and take action quickly. These filters provide a clean, intuitive view of each customer’s full communication history.
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Global Search Capability: The new global search function enables users to quickly find relevant details across their Grasshopper account, streamlining workflows and accelerating response times to customer inquiries.
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Enhanced Contact Management: Small business owners can now separate business and personal contacts more efficiently, improving organization and maintaining a clear boundary between professional and personal communications.
These updates further solidify Grasshopper’s role as an essential communication tool for small businesses, offering a robust, user-friendly platform tailored to the unique needs of entrepreneurs. With a continued focus on innovation, GoTo remains committed to helping small businesses grow, connect, and succeed in an increasingly digital world.