InMoment®, the leading provider of integrated Experience Improvement solutions, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms.
Gartner evaluated 12 vendors in the report on the Ability to Execute and Completeness of Vision. At the conclusion of the analysis, InMoment was once again named a Leader, marking the fourth time it has been placed in the Leaders Quadrant of the Gartner Magic Quadrant Voice of the Customer (VoC) Platforms report.
Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources.
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“Our placement in the 2025 Gartner Magic Quadrant for Voice of the Customer reflects our pioneering vision and pace in transforming customer experience—in an industry that has completely changed since the last evaluation” says John Lewis, CEO at InMoment. “It’s due to our combined innovation with our clients that we lead the pack. By leveraging cutting-edge AI on unstructured data, and our dedicated services team to consolidate insights from multiple integrated channels, our clients have seen significant gains to make more strategic, data-driven decisions that drive both immediate performance improvements and sustainable organizational growth.”
SOURCE: InMoment