TaskUs, a leading provider of outsourced digital services and next-generation customer experience for the world’s most innovative brands, has announced new strategic partnerships with Decagon and Regal, two emerging leaders in agentic AI platforms. These collaborations mark a significant step forward in TaskUs’ mission to reshape customer support through advanced AI-driven automation.
The alliances further strengthen TaskUs’ recently launched agentic AI consulting practice, a comprehensive suite of services designed to help businesses seamlessly deploy and scale intelligent AI solutions within their customer experience frameworks.
Agentic AI represents the evolution of generative AI, enabling systems not only to respond, but to act autonomously to complete tasks—particularly across customer service and complex business processes. As companies look to integrate this transformative technology, a thoughtful strategy around implementation, scalability, security, and human-AI collaboration is essential.
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“Agentic AI from Decagon and Regal should enable us to reduce the cost of customer support by 25–50% while significantly improving quality,” said Bryce Maddock, CEO, TaskUs. “Our AI deployment specialists will apply agentic AI upfront to automate many simple, repetitive customer service functions. We’ll then provide human support from our talented experts. This hybrid model is the future of customer support.”