Natterbox, the AI-powered contact center provider, launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated into the world’s #1 CRM, designed to cut call queues, reduce costs, and free up human agents to focus on higher-value interactions that drive loyalty and growth.
The AI Assistants can handle up to 70% of routine customer queries such as answering frequently asked questions or checking order statuses, while AI Agents go further by completing end-to-end tasks like processing refunds, scheduling appointments, and cancelling orders, all without human intervention.
This powerful combination helps businesses scale support without increasing headcount; delivering faster, smarter service across voice, SMS, and WhatsApp.
Neil Hammerton, CEO and Co-Founder at Natterbox, said: “This is a critical shift in the contact center industry. Human agents should not be wasting time and talent answering basic questions and resetting passwords. This is both expensive and demoralizing.
Also Read: StackAdapt Launches AI-Powered Assistant Ivy for Faster Data-Driven Decisions
“With AI Assistants and AI Agents, the AI workforce does what it does best: handle repetitive, resource-intensive queries so that human agents can focus on delivering real value to customers.”
“By integrating the AI Agents into our existing Natterbox platform, we’ve been able to answer and successfully handle 1,000 more customer calls every month. This has been a massive driver of business and has helped us optimize our customer service from end-to-end.
“Natterbox’s advanced technology ensures that our agents can focus on more complex, value-driven tasks and that our customers do not have to wait before their call is answered. This has empowered us to drop our overflow answering service which was previously costing us a huge amount.
“We’ve also seen the benefits of using Natterbox for tracking customer queries with all call information automatically logged into our CRM, saving our agents from manual data entry and guaranteeing accessible and up-to-date information. We’re only at the beginning of our journey with Natterbox but I cannot wait to leverage their solutions to continue to deliver seamless and valuable support across the business.”
SOURCE: PRNewswire