GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announces a strategic partnership with Mid-Rivers Communications. The collaboration focuses on improving subscriber communications-particularly around maintenance and service-impacting events during ongoing fiber network expansion-while also integrating advanced NPS® and CSAT tools to support voice-of-the-customer initiatives.
Mid-Rivers’ rollout of the GOCare Digital Experience Platform marks a bold step forward in transforming how the provider engages with customers. This move reflects the company’s ongoing commitment to delivering an exceptional, modern customer experience, empowering subscribers with more control and easier ways to provide real-time feedback to Mid-Rivers that drive a proactive customer experience.
By deeply integrating GOCare into Mid-Rivers’ operations—including NISC billing system, Calix cloud tools, and TalkDesk voice/UCaaS platform-Mid-Rivers will provide customers with real-time, accurate data across every touchpoint. From intelligent self-service to proactive communications, GOCare enables seamless, digital engagement.
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“Our legacy is rooted in innovation and value. But it’s no longer enough to simply build a great network-we must also make it easy and enjoyable to do business with us,” said Marlo Holzworth, Chief Customer Officer at Mid-Rivers. “We want to meet our customers where they are, get their feedback, update them quickly on our operations, and GOCare is central to delivering on that promise.”
Mike Roddy, CEO and Co-Founder of GOCare, added, “We welcome Mid-Rivers as our latest broadband cooperative client-partner. Their commitment to delivering a better customer experience by embracing digital channels reflects a forward-thinking approach we admire. By enabling clear communication and engaging subscribers on their terms, Mid-Rivers is well-positioned to reduce friction and provide a more responsive, modern service experience.”
SOURCE: PRNewswire