LivePerson, a global leader in enterprise conversational AI and digital transformation, announced a major expansion of its collaboration with Google Cloud. This enhanced partnership integrates Google Cloud’s advanced artificial intelligence (AI) technologies-including large language models-directly into LivePerson’s Connected Experience Platform.
This integration is designed to elevate how enterprises interact with customers by delivering more personalized, intelligent, and proactive experiences at scale. Through enhanced AI capabilities, businesses can benefit from improved self-service options, real-time insights into customer sentiment, and faster issue resolution—while driving long-term customer loyalty.
“Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience,” said John Sabino, LivePerson CEO. “By deeply embedding Google’s cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale. This collaboration reinforces LivePerson’s role as a leader in conversational AI and accelerates our mission to create a new era of highly efficient, personalized, and connected experiences worldwide.”
Also Read: Brandwatch and Trajaan Partners for Search Intelligence to Consumer Insights
By incorporating Google Cloud’s AI technologies, including natural language understanding and large language models, directly into the LivePerson platform, brands can now more effectively anticipate customer needs and automate complex interactions with greater accuracy and empathy.
“Embedding Google Cloud’s AI capabilities directly within LivePerson‘s Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalized support,” said Granville Valentine, Managing Director, AI GTM, Google Cloud. “Our collaboration will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty.”