8×8, the industry’s most integrated customer experience (CX) platform provider, is closing that gap with new AI-powered innovations across the 8×8 Platform for CX. These capabilities help businesses respond in real time, personalize service at scale, and strengthen compliance – without adding complexity.
Spanning 8×8 Contact Center, 8×8 Engage, 8×8 Work, and communication APIs, the latest updates streamline operations, surface real-time insights, and drive high-impact engagement across voice and digital channels. With AI and automation embedded at every level, the 8×8 Platform for CX helps businesses move faster, reduce churn, and turn every interaction into measurable business momentum.
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“Customer expectations aren’t slowing down, and neither are we,” said Hunter Middleton, Chief Product Officer at 8×8, Inc. “With these updates to the 8×8 Platform for CX, we’re tackling the daily challenges CX leaders face: connecting with customers on their terms, reducing churn, and moving faster without adding friction. This is AI and automation with purpose – built to make every conversation count.”
SOURCE: Businesswire