TTEC Holdings, a leading global innovator in AI-enabled customer experience (CX) technology and services, announced a new partnership between TTEC Digital and VoxEQ.
The collaboration integrates VoxEQ’s advanced voice biometrics into SmartApps Cloud, TTEC Digital’s proprietary platform designed for financial services organizations. By embedding real-time bio-signal intelligence, the solution enables contact centers to authenticate callers instantly, identify imposters, and prevent fraud before it happens.
“Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients,” said Dave Seybold, CEO, TTEC Digital. “We’re delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we’re helping our clients build trust and deliver better experiences.”
Smarter Fraud Detection with Next-Generation Voice Intelligence
Unlike legacy voiceprint systems that often suffer from low adoption rates, high false positives, and exploitable weaknesses, VoxEQ Verify analyzes every call in real time. Integrated into SmartApps, the technology not only strengthens fraud prevention but also reduces average handle time by streamlining caller authentication—allowing agents to focus on service rather than interrogation.
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“Phone-based fraud is rising fast, and bad actors are getting smarter every day,” said Jack Caven, CEO, VoxEQ. “We’re proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller – even those who’ve never been seen before.”
Key Benefits of the SmartApps + VoxEQ Integration
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Enhanced authentication from the very first second of a call through voice bio-signal analysis.
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Protection for all callers, including anonymous and first-time contacts.
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Streamlined workflows that reduce average handle time and improve agent efficiency.
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Detection of repeat imposters and synthetic voices, while supporting trusted synthetic use cases (voicemail, virtual agents, etc.).
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Privacy-first design with no storage of personally identifiable information (PII) or voiceprints.
As fraud tactics become more sophisticated, TTEC Digital and VoxEQ are committed to delivering intelligent, scalable solutions that safeguard customer interactions, strengthen trust, and support financial services organizations in protecting their clients.