Hammer, an Infovista business specializing in end-to-end contact center testing and customer experience (CX) assurance, announced that its full suite of Hammer Cloud Platform solutions is now available on AWS Marketplace, the world’s largest cloud marketplace. This availability allows organizations to quickly discover, onboard, and deploy Hammer’s CX testing and assurance solutions, ensuring seamless, high-quality experiences for users across call, chat, and email channels.
With the increasing complexity and scale of modern contact centers, enterprises and CCaaS providers face growing challenges in maintaining consistent service quality. By making Hammer solutions accessible through AWS Marketplace, businesses can more efficiently implement testing and assurance capabilities that optimize contact center performance, enhance customer satisfaction, and reduce operational risk.
“From retail to healthcare to finance, contact center professionals today are struggling to deliver the customer service experiences that users expect. A lot of that struggle stems from a lack of observability into CX environments that grow in complexity and scope every year,” said David Tulis, CRO, Infovista Group. “Hammer’s CX testing and CX assurance solutions automate and streamline end-to-end testing for contact centers so that CX pros can identify, remediate, and optimize CX performance quickly and easily.”
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Hammer Cloud Platform’s presence on AWS Marketplace ensures that organizations can easily access industry-leading CX testing and monitoring tools to maintain high standards of service, even as contact centers expand and evolve.
“For over 30 years our team has been making CX environments more reliable, efficient, and effective for businesses that depend on them,” said Tulis. “Teaming up with the AWS Marketplace opens exciting new doors for organizations to connect with our experts and find the comprehensive testing and monitoring solutions they need to ensure that their CX environment is achieving peak performance.”