SharpenCX announced today that it has merged with California-based Ytel, Inc., uniting SharpenCX’s AI-driven contact center technology with Ytel’s strong cloud communications and outbound CX capabilities under one umbrella to build a next-generation customer experience platform. The merger of SharpenCX’s intelligent agent tools and Ytel’s carrier-grade voice and messaging infrastructure-which handles over 91 million call minutes and 8 million texts across industries including finance, insurance, and customer engagement-will help businesses engage with customers more intelligently, quickly, and reliably over the phone, chat, or text-all from one AI-enhanced environment.
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“SharpenCX and Ytel share a vision for making business communication feel more natural, personal, and intelligent,” said Tom Fisher, Chief Operating Officer of SharpenCX. “By combining SharpenCX’s AI-driven customer-experience engine with Ytel’s advanced voice and messaging infrastructure, we’re giving companies the intelligence and infrastructure to engage customers seamlessly – inbound, outbound, or automated – in one powerful platform.” This merger continues SharpenCX’s commitment to natural, human-like conversations with its integration with ElevenLabs in 2025. Customers of both companies will see zero disruption in operations as integration between the two companies gets under way immediately, setting the stage for a single AI, automation, and omnichannel CX platform.
Read More: SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform