OnviSource, a leader in AI for contact centers, has launched EngageHub™. This advanced engagement platform boosts agent performance, improves customer satisfaction, and streamlines operations. EngageHub is an AI-native ecosystem. It blends conversational intelligence with real-time support for agents. Plus, it features collaborative workforce management. It offers a full AI solution for today’s contact centers.
EngageHub, called “Where Conversations, Guidance, and Collaborations Come Together,” changes contact center tech. The platform offers three main solutions. These help organizations enhance interactions and deliver better, more consistent customer experiences.
- ChatOrchestra™: A conversational AI engine that understands and manages interactions across different channels. It offers natural, smart, and context-based experiences for users and agents.
- AgentAssist™: A real-time coaching and guidance solution offers next-best actions, compliance prompts, sentiment intelligence, and contextual awareness. It automates training and role-play. This helps organizations train agents faster and reduce costs.
- AgentEngage™: A collaborative workforce and engagement hub that brings together communication tools, micro-coaching, QA, and actionable insights—empowering managers and agents to drive continuous improvement.
When integrated with OnviSource’s Nexe’llecta multimodal analytics and iAct automation framework, EngageHub becomes what the company refers to as an “All-Inclusive Conversational Agentic AI Solution.” This cohesive environment helps contact centers create custom setups. These setups help meet needs and boost agent performance. They also enhance customer experience and overall efficiency.
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With 20 years of experience, OnviSource is a key partner for contact centers. It helps them achieve long-term, scalable change. The company combines advanced AI with human insight. It offers solutions through SaaS or fully managed services. This approach ensures smooth adoption and measurable results.
“EngageHub utilizes an AI-Native architecture that fundamentally changes how organizations should think about their investment in AI,” said Brian Severson, Chief Product Officer at OnviSource. “Acquiring EngageHub isn’t like buying SaaS or software; it’s like hiring several highly qualified and competent employees who learn and grow with your company. The platform continuously adapts to your business, learns from every interaction, and becomes more valuable over time.”
The platform’s design reflects OnviSource’s guiding principle: “The Power of AI. The Soul of Humanity. A Transformation to Excellence.” The company emphasizes that AI should serve as an augmentative partner-evolving alongside human expertise rather than replacing it.
“Our branding reflects our core belief that technology alone isn’t enough,” said Francisca Crous-Alegria, Chief Operating Officer at OnviSource. “True transformation happens when you combine AI’s computational power with human understanding, experience, and empathy. That’s what sets EngageHub apart.”