Five9 has launched a new Enterprise Customer Experience (CX) AI solution with Google Cloud. This move grows its partnership. It helps big businesses offer smooth, smart, and personalized customer experiences on different channels. The new platform combines Five9’s AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX). It also includes advanced Gemini models and Vertex AI infrastructure. This integration combines data, AI, and human engagement into a complete CX system. It aims to enhance contact center workflows. It boosts analytics and adds AI support to customer interactions. This enables faster service and deeper personalization at scale.
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The solution provides a unified experience for agents, supervisors, and administrators. It boosts agility and innovation while simplifying procurement on Google Cloud Marketplace. Enterprises can enjoy consolidated billing and better cloud spending. Alongside the joint product, Five9 is improving its internal use of Google Cloud. It applies Gemini Enterprise to boost efficiency in key areas. This partnership focuses on major sectors like retail, financial services, and healthcare. It supports the shift toward AI-powered customer engagement in the enterprise CX landscape.