LiveOps, an agile CX solution aggregator, has recently made an announcement regarding the availability of their new AI and Human Orchestration Platform “LiveNexus.” This newly launched platform by LiveOps has been claimed to help businesses transform their customer care operations at an unimaginable pace. It has been described as an “Innovation Catalyst and Operating Model in One Solution.”
LiveNexus unifies best-in-class AI technologies, Liveops’ distributed network of more than 20,000 experienced agents, and nearly three decades of customer interaction data within a single orchestration layer. This environment enables CX teams to test, route, and scale solutions proven to work in real-world contact center operations. It is designed for enterprise executives under the gun to deliver progress in their use of AI, without compromising their ability to deliver service quality, regulatory compliance, or end-user trust in a single provider relationship. It is also created to produce tangible, scalable results instead of pilot projects that are stand-alone.
“Enterprises are being told they have to move fast on AI, but few are being shown how to do it safely inside the contact center,” said Molly Moore, COO at Liveops. “LiveNexus gives enterprise leaders a reliable way to test, validate and adopt AI quickly, using real customer interactions and operational discipline to protect their brand and customers.”
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Through LiveNexus, organizations can evaluate and implement high-impact CX use cases, including AI-assisted agent support, enhanced self-service, and intelligent automation that improves quality monitoring and agent training. Each initiative follows a structured lifecycle—defining the business problem, running controlled tests with live customer interactions, measuring impact on both customers and agents, and determining whether to scale through the LiveNexus orchestration model. This repeatable, governed approach is designed to reduce risk while accelerating learning and time to value.
Because LiveNexus is powered by Liveops’ nationwide agent network, insights are grounded in real customer conversations rather than theoretical models or lab environments. The combination of AI and human expertise helps enterprises avoid common CX pitfalls such as disjointed bot experiences, inconsistent responses, or solutions that perform well in demonstrations but fail under real operational conditions.
“LiveNexus is where we turn AI from a buzzword into a competitive advantage by optimizing customer journeys, automating repetitive work, reducing friction and enabling digital-first service models,” said Lilliana Lopez-Sandoval, head of technology and innovation at Liveops. “We combine AI with deep CX expertise in a unified intelligence layer, leading initiatives from concept through scaled deployment.”
At Customer Contact Week (CCW) Orlando, Liveops will demonstrate LiveNexus, allowing delegates to review real-world applications, undertake a quick AI maturity assessment, and meet Liveops specialists to talk about their plans for customer experience and AI transformation. Interested participants can also request strategy sessions and early access to upcoming LiveNexus initiatives.