TELUS and RingCentral have expanded the TELUS Business Connect cloud communications platform with a suite of AI-powered capabilities designed to help Canadian businesses elevate both customer engagement and internal productivity without requiring technical expertise. This enhanced offering integrates RingCentral’s advanced conversational AI and automation into the unified platform-bringing voice, messaging, meetings, contact centre and analytics together with intelligent assistants that streamline routine tasks and surface actionable insights.
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RingCentral AVA, a smart AI Assistant, is capable of providing you with suggestions during interactions without delay. AI Receptionist (AIR) can guess the caller’s needs and help efficiently by answering the questions, making appointments, or forwarding the call to the right person. AI Insights (ACE) allows you to perform sentiment analysis and provides you with the necessary coaching opportunities. AI Chat is a great way to add an interactive element to your website visitors’ experience. AI, enhanced, omnichannel contact centre (RingCX) with more than 20 channels of communication, will help staff deliver higher quality customer service. Through the integration of these smart features into Business Connect, the two companies want to cut the cost of losing customers, make it easier for customers to interact with the businesses and give businesses a competitive advantage in the customer experience field, which means that AI, enabled cloud communication is going to be the future of Canada’s operation systems. In other words, AI technology is the way to go nowadays for smarter and more efficient operations throughout Canadian companies.