247Rep officially launched, introducing a free AI WhatsApp marketing automation platform that makes customer service and sales automation seamless and easy. Every user gets 20 free credits to start automating immediately – no credit card required, no trial period.
One early-adopting organization reported a 60% reduction in customer support calls within three weeks of using the platform, with customer satisfaction scores higher than their previous manual support system.
What Makes This AI WhatsApp Marketing Automation Different
247Rep launches with two powerful tools: WhatsApp automation and a fully customizable web widget. While most chat automation platforms focus primarily on sales conversion, 247Rep was designed to handle everything: sales, customer support, and service delivery, all in one place.
“Businesses don’t just need to sell – they need to support customers after the sale,” said Tobi, founder of 247Rep. “Our AI handles everything from answering pre-sale questions to helping existing customers resolve issues, all with the same intelligence and consistency.”
AI That Sounds Exactly Like You
247Rep uses an innovative training approach that lets the AI sound exactly like you. You don’t have to manually program responses or create complicated decision trees. Instead, train the AI by typing or speaking to it.
The system analyzes your speech patterns, vocabulary choices, and tone to create a communication model that mirrors your voice. You can also train it through typed input or by analyzing your past customer conversations. The AI gathers this knowledge and forms a communication style that matches yours exactly.
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WhatsApp Features That Actually Solve Real Problems
- Visual Product Catalog: Add images of your products, details of your services, prices, and variants – everything displays right in the WhatsApp conversation. Customers can browse and purchase without leaving the chat.
- Advanced Message Scheduling: Schedule messages to send at specific times, even when you’re offline. Messages send even when your computer or phone is turned off completely, ensuring follow-ups and reminders never get missed.
- Order Management Dashboard: When the AI makes a sale, it automatically gathers orders on the order page so you can track and fulfill them easily. No more digging through chat history. Everything is automatically logged with full customer details.
- Intelligent Escalation: The AI monitors conversation complexity and customer sentiment, automatically notifying you when human intervention would improve outcomes. You can also manually escalate by clicking a button to take over the chat, then de-escalate by turning the AI back on.
Web Widget With Auto-Learning Technology
The web widget is fully customizable – from the button to the colors, design, style, logos, and fonts – everything is customizable.
- Automatic Knowledge Base Building: When the web widget is embedded into your website, it automatically gathers information about the site. Even without adding any knowledge base, the AI already understands what your business is about by analyzing product pages, FAQs, policies, and all published content.
- Persistent Conversation Memory: Unlike typical website chat widgets that reset on page refresh, 247Rep maintains complete conversation history across devices and time periods. Customers can start a conversation on desktop, continue it on mobile hours later, and return days afterward to find everything preserved.
- Voice Input and File Sharing: Users can enable voice input, where customers can speak instead of typing. They can also enable file sharing to allow customers to share images, videos, and documents like PDFs. The AI analyzes and responds to these files contextually in real time.
The General Manager: Your AI Business Intelligence Assistant
A unique feature in 247Rep is the “General Manager” – an AI system that monitors all customer interactions across both WhatsApp and web widget channels.
This oversight AI identifies patterns, suggests knowledge base improvements, flags high-value sales opportunities, and provides strategic insights. It also serves as an intelligent memory assistant, instantly retrieving specific conversations and customer details on demand.
You can ask questions like “Who was the customer with the password issue?” or “Give me a summary of my conversation with James,” and the General Manager instantly pulls up relevant conversations with context and summaries.
“Think of it as having an experienced manager who remembers every customer interaction and can recall any detail instantly,” Tobi explained. “You never have to dig through chat history again.”
SOURCE: EIN Presswire