8×8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced it has been named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service1. This is the twelfth consecutive year 8×8 has been recognized as a Leader in this report.
“It is an honor to be recognized by Gartner as a Magic Quadrant Leader for the twelfth consecutive year. We believe this is another acknowledgement for our innovation-led strategy to evolve 8×8 into a complete AI-powered communications and customer engagement platform with a thriving ecosystem,” said Samuel Wilson, Chief Executive Officer at 8×8, Inc. “Through our commitment to innovation and quality of service, we are seeing success with increasing adoption of multiple products in our portfolio as well as higher customer satisfaction. By delivering the most complete and extensible customer engagement and communications platform, we believe enterprises can significantly enhance employee productivity and customer experience.”
8×8 Work, which includes enterprise cloud voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience, offers industry-leading global coverage in 59 countries. 8×8 Work is a core component of 8×8 XCaaS (Experience Communications as a Service™), an integrated cloud contact center and unified communications platform, which includes cloud contact center, business phone, video meetings, team chat, and SMS capabilities. 8×8 XCaaS is a resilient, secure, and compliant platform, offering the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
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8×8 XCaaS also extends to Microsoft Teams through a portfolio of native integration options that includes Direct Routing as a Service, and an embedded app solution that enables PSTN without requiring Teams Phone licenses per user or additional software. 8×8 was the first UCaaS provider to also have a Contact Center solution that is certified for Teams by Microsoft.
In addition to being named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service, 8×8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service2.
SOURCE: BusinessWire