Acqueon announced its highly anticipated partnership expansion with Five9, an industry-leading provider of cloud contact center solutions. Acqueon Campaign Manager is now available on the Five9 CX Marketplace, making it easy for B2C enterprises to easily integrate Acqueon’s leading outbound campaign management and comprehensive compliance capabilities with the Five9 Intelligent CX Platform.
The Five9 platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
Acqueon’s flagship Campaign Manager is now available to Five9 customers with advanced, outbound customer engagement needs. Operating as an intelligent workflow engine integrated with Five9’s leading auto-dialer, the omnichannel Campaign Manager uses automation, predictive analytics & Artificial Intelligence (AI) to maximize Right Party Contacts (RPCs), agent productivity, and revenue outcomes across collections, sales, and proactive service use cases. Acqueon’s Campaign Manager supercharges revenue generation and revenue recovery strategies for more than 200 enterprises globally, including five of the world’s largest banks, two Fortune 50 insurance companies, six of the top 10 health payors in the United States, nearly two dozen hospital systems, and more than ten U.S. government agencies.
Also Read: Outreach Announces Artificial Intelligence Integration with Webex by Cisco
Beyond its revenue intelligence and revenue-creation value, Acqueon alleviates the burden of outbound compliance adherence. A powerful Conditions Builder is built directly into the Campaign Manager’s Administration interface, bringing additional easy-to-use, flexible, and highly customizable compliance tools to Five9 customers in every industry.
Acqueon and Five9 first partnered in 2021, making Acqueon’s Epic Electronic Health Record (EHR) Connector available to provide healthcare customers more choice in creating seamless patient engagement and self-service experiences.
Comments on the News
“B2C enterprises are increasingly challenged with engaging consumers to drive critical revenue generation and revenue recovery outcomes”, said Ashish Koul, chief executive officer at Acqueon. “They need deeply intelligent solutions for engaging consumers on their own terms, plus scalable, AI-powered technology and automation that maximizes costly human resources while addressing extensive regulatory and privacy requirements. We are extremely happy to now offer Five9 customers a modern and Compliance-first path to significantly increasing revenue. Combining our proven Campaign Manager with Five9’s impressive CCaaS and dialer capabilities is a huge step in our mission to fuel growth through powerful, trusted conversations for the enterprise.
SOURCE: PRWeb