Alorica, a global leader in digitally driven customer experience (CX) solutions, has announced its continued support for Sanas through participation in the company’s recent $65 million Series B funding round. This renewed investment reinforces Alorica’s strategic commitment to AI-powered innovation in CX. Since becoming an early investor and exclusive partner in 2022, Alorica has played a critical role in deploying Sanas’ real-time AI linguistic technology to elevate multilingual customer interactions across global markets.
“Alorica recognized the potential of Sanas’ technology early on. While others are just now adopting real-time speech transformation, we’ve spent over two years refining and optimizing its application to enhance agent performance and customer engagement,” said Mike Clifton, Co-CEO, Alorica. “By continuing to invest in Sanas, we strengthen our leadership in AI-driven solutions to ensure our clients benefit from the most advanced speech enhancement technology available.”
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Over the past two years, Alorica has seamlessly integrated this transformative technology to boost clarity, trust, and communication efficiency between agents and customers. The results have been tangible: reduced customer churn, heightened productivity, and measurable business performance improvements. Early adopters have reported significant outcomes including an 18% drop in Average Handle Time, a 70% decrease in call transfers, and up to a 50% increase in conversion rates, showcasing the technology’s business impact.
“Alorica isn’t just investing in technology—we’re constantly looking for ways to transform the industry,” said Max Schwendner, Co-CEO, Alorica. “Through our partnership with Sanas, we are delivering real results and giving our clients a competitive edge in an industry where hesitation means falling behind. With tech, timing is everything—if you’re late, you’re obsolete. That’s why we stay ahead, ensuring our clients get access to the best CX capabilities even before our own industry catches on. As a pioneer in next-generation CX solutions, Alorica remains committed to leveraging AI advancements like Sanas now and into the future.”