ASAPP, a research-focused artificial intelligence cloud provider, has made its contact center AI software available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that makes it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS).
AWS customers get the benefit of streamlining their purchase and management of ASAPP’s suite of contact center AI solutions within their AWS Marketplace account.
ASAPP’s AI cloud solutions are built to help companies deliver excellent customer service at scale, without the cost. Combined, they give contact centers generative automation, agent augmentation, and interaction intelligence that reduce operational costs, improve agent effectiveness, and transform the customer experience.
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“Companies are spending hundreds of billions of dollars to modernize their contact centers but still face the trade-off between good customer service and cost,” said Gustavo Sapoznik, ASAPP’s founder and CEO. “We set out to address this by assembling one of the most extensive AI research teams in the world with a laser focus on the user experience. The result is AI solutions that drive digital adoption, can be flexibly deployed and easily integrated, and deliver on business outcomes.”
Forrester recently named ASAPP a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, calling the company “this market’s undisputed leader in AI-led innovation.”
The Forrester report gives this conclusion to readers: “ASAPP is the right choice for large enterprises seeking a strong partner with a combination of market-leading AI and deep expertise in digital messaging operations.”
ASAPP solutions available in AWS Marketplace include ASAPP GenerativeAgent, ASAPP Messaging Lite, ASAPP AutoTranscribe, and ASAPP AutoSummary.
SOURCE: BusinessWire