Brightcove, the world’s most trusted streaming technology company, is launching a new generative AI assistant for Amazon Web Services (AWS). Brightcove is pleased to announce the implementation of Amazon Q Business , a new assistant for real-world use cases applicable to the media and entertainment technology sector, using the company’s proprietary records, products, and release notes. Brightcove will leverage this technology to help its global services and customer success teams further enhance their award-winning customer service.
As an early adopter of Amazon Q, Brightcove launched Brightcove Expert Bot, an AI-powered chatbot built into internal tools. This is a new resource for our customers and product support teams. Streamline customer support processes so employees can quickly and effectively find the right information, resolve technical issues, analyze support requests, and use those results to meet customer needs. We will be able to suggest the best solution for you.
“Our Customer Success team is at the heart of our business. Their exceptional service and support has earned us the Outstanding Support Staff Accreditation ( TSIA ) for 10 years in a row. With our new resource, an AI-powered expert chatbot, “We will discover new ways for our teams to automate timely tasks, find answers faster, and differentiate the quality of support for our customers around the world,” said EVP of Global Customer Success. says one Deb Richards.
Brightcove’s use of Amazon Q on AWS is an important step in the company’s innovation efforts and the use of artificial intelligence to improve efficiency. Brightcove strategically collaborates with leading experts and organizations in AI initiatives and expertise to discover new ways to super-service our global base of media and enterprise customers.
Scott Levine, Chief Product Officer at Brightcove, said: “We see generative AI technology as a game-changer for our internal operations and customer-facing workflows. As we improve our internal processes with technology, we will implement AI across our product portfolio and expand the Brightcove experience. Thanks to our great partner AWS, we were able to test, fine-tune, and launch this technology while prioritizing security to minimize risk. , we built Amazon Q in a way that is easy to deploy and manage.
said Matt Garman, senior vice president of sales, marketing and global services. “Brightcove and AWS have something in common: a commitment to innovation on behalf of our customers. With Amazon Q, Brightcove leverages its data platform and the AI it generates on AWS to improve customer service and experience. At the same time, we are enabling our teams to be more productive and more efficient.”
SOURCE: BusinessWire