8×8, the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced a strategic partnership with CallCabinet, a leading provider of compliance call recording solutions. As part of the 8×8 Technology Partner Ecosystem, the collaboration integrates CallCabinet’s compliance call recording with the 8×8 Platform for CX, enabling organizations to ensure regulatory compliance and enhance security.
In addition to a direct integration with 8×8 Work and 8×8 Contact Center, CallCabinet is Microsoft-certified for compliance call recording with the 8×8 for Microsoft Teams portfolio of integrated solutions.
“Organizations are looking for a comprehensive CX Platform to elevate their customer experience and maximize operational efficiencies. By seamlessly integrating with 8×8 and Microsoft Teams to provide compliance call recording, organizations are empowered to provide the best possible experience across all communication channels,” says Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc. “By partnering with CallCabinet, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform. Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8×8 portfolio.”
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“We are thrilled to partner with 8×8 to deliver a comprehensive and integrated solution for our joint customers,” says Darren Beck, Global Strategic Alliances Lead at CallCabinet. “This partnership leverages CallCabinet’s expertise in compliance call recording and legacy calling data migration to provide 8×8 customers and those using Microsoft Teams with a powerful platform for optimizing communication workflows and ensuring data security. We are excited to offer our industry-leading solutions to an even broader audience, enabling them to unlock the full potential of their communications data.”
This partnership enables joint customers to enhance a critical set of compliance use cases including:
- Enhanced Compliance: Ensures regulatory adherence with robust security features and advanced compliance capabilities.
- Streamlined Hybrid and Remote Work Communications: Enables seamless compliance across all communication devices, with real-time recording and tagging to simplify management across different work environments without complexity.
- Data Migration: Easily migrates existing call recording data from legacy systems via the CallCabinet integration, providing a single source of truth for all communication data.
- Deployment Flexibility: Supports diverse deployment models – cloud, hybrid, or on-premise – ensuring seamless operation across every communication environment.
This strategic technology partnership signifies a commitment to innovation for CallCabinet and 8×8, enabling joint customers to leverage cutting-edge solutions and drive significant business growth.
SORUCE: Callcabinet