CloudHesive, an AWS Premier Consulting Partner and leading cloud and contact center solutions provider, announced a strategic partnership with Teneo.ai, a global pioneer in Conversational AI and automation. This collaboration brings Teneo’s advanced automation capabilities-including its NLU Accuracy Booster™ (Natural Language Understanding Accuracy Booster) -to the ConnectPath CX, CloudHesive’s next-generation Contact Center as a Service (CCaaS) platform powered by Amazon Connect.
With this integrated solution, organizations can save up to 30% while fully automating 100% of Level 1 and 50% of Level 2 customer inquiries. Backed by 99% intent recognition accuracy, this AI-powered self-service solution improves resolution speed, reduces misrouted calls, and frees agents to focus on more complex tasks.
“Modern contact centers are challenged by rising costs and inefficiencies stemming from inaccurate routing and limited automation,” said Patrick Hannah, CTO at CloudHesive. “By embedding Teneo’s AI into ConnectPath CX, we’re empowering our customers to automate intelligently, reduce operational overhead, and deliver exceptional service at scale.”
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ConnectPath CX is deployed in the world’s largest, most complex contact centers that want the power of Amazon Connect and Amazon Web Services ecosystem but also need the features such as Gen AI and Data analytics that business operations teams require. There are several key benefits to the partnership with Teneo and their integration into our ConnectPath platform.
SOURCE: PRNewswire