Coforge Limited, a global digital services and solutions provider, has announced a strategic partnership with Nylas, a leading communications API platform, to elevate customer engagement and operational workflows within the Salesforce ecosystem.
This partnership combines Coforge’s deep Salesforce consulting capabilities with Nylas’ secure and scalable communications infrastructure to deliver a comprehensive, intelligent solution for modern enterprises. Together, the companies aim to empower organizations to streamline appointment scheduling, automate customer communications, and improve CRM efficiency through seamless, data-driven interactions.
“This collaboration brings together Nylas’ advanced communication infrastructure and Coforge’s deep Salesforce consulting expertise to deliver an integrated, intelligent solution-enabling organizations to streamline scheduling, automate customer communications, and enhance CRM performance through personalized, data-driven interactions.”
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Through the direct integration of Nylas’ email, calendar, and scheduling APIs into Salesforce, Coforge enables businesses to centralize communications, simplify scheduling processes, and activate intelligent automation. This reduces operational complexity, increases team productivity, and enhances customer experiences—all within a unified, user-friendly interface.
One of the key pain points addressed by this joint solution is the fragmented communication environment in franchise-based businesses. These organizations often struggle with inefficiencies stemming from disconnected systems and the lack of coordinated scheduling tools. Franchisees typically operate on separate platforms, making it difficult for franchisors to access calendars and align meetings efficiently.
This partnership delivers a Salesforce-native, scalable communication and scheduling solution specifically tailored for the needs of franchise networks. It bridges the communication gap between franchisors and franchisees, facilitating real-time collaboration and enabling more agile, coordinated operations.