CloudHesive, a leading provider of cloud services and solutions, proudly announces that its Contact Center as a Service Platform ConnectPath CX has been honored with the 2024 Communications Solutions Product of the Year Award by TMC.
ConnectPath CX is an agile, cost-effective, and scalable omni channel contact center as a service solution powered by Amazon Connect and other services in the AWS eco-system. It combines a full-featured agent and supervisor dashboards, robust Gen AI capabilities, in line SMS / text language translations, video calling, screen and audio recording for quality assurance management, and many other robust contact center features. Unlike other CCaaS solutions and on prem systems, ConnectPath CX deploys immediately, enhances Amazon Connect’s expanded capabilities, and costs a fraction of traditional solutions with a pay per use model and a dedicated agent pricing model.
“We are honored to receive TMC’s Communications Solutions Product of the Year award,” said Jim Walker, CloudHesive‘s CEO. “Our Contact Center Solution, ConnectPath, is a full-featured SaaS robust platform that has truly revolutionized our customers’ interactions by combining Amazon Connect’s foundational capabilities with advanced features, enhancing productivity, improving efficiency, and delivering exceptional customer experiences.”
Main Features
- Comprehensive Omnichannel Support: Visibility of all customer interactions, regardless of the channel (video, text, voice, or email)
- Exceptional Management: Real-time performance of agents and queues, advanced activity filtering, silent monitoring/training sessions, recordings, broadcast announcements, flexible permissions, and more.
- Team Collaboration: Powerful features that allow agents to check availability and quickly connect through chat or voice calls with a single click
- Built-In Integrations: Solid pre-configured integrations with leading CRM solutions such as Salesforce, Microsoft Dynamics, Zendesk, Epic, and more
- Agent Productivity Boost: More speed and effectiveness from our integrated quick dialer, real-time team presence, click-to-call back, and more. ConnectPath increases efficiency within the contact center by optimizing workloads through features like our integrated quick dialer, real-time presence indicators, and click-to-call.
- Enhanced Reporting: Real-time reports with key performance indicators (KPIs) to effectively manage and monitor your contact center
- Microsoft Teams Integration: ConnectPath CX has integration into Microsoft Teams for presence capabilities.
SOURCE: PRWeb