Crescendo, pioneers of Augmented AI, announced that it has expanded its fully managed augmented AI platform with new agentic AI capabilities to automate more tasks and a new conversational CX Data Assistant that provides strategic insights into CX (Customer Experience) operations. As a result, customers are now able to achieve an unprecedented 99.8 percent accuracy in customer service responses.
Crescendo provides the industry’s first all-included service of AI technology and CX experts, dramatically improving customer engagement at lower cost.
“Most companies launching AI initiatives will struggle for months,” said Crescendo CEO Matt Price. “And unfortunately, most of those projects will fail to achieve the level of quality customers expect. Because Crescendo offers a fully managed service that combines advanced AI and human CX experts, we’re able to deliver an unprecedented 99.8% accuracy within weeks.”
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What is New in Crescendo
- New agentic AI increases the range of requests that can be automated
- New CX Data Assistant provides insights and strategic value
- Now able to achieve 99.8 percent accuracy
- Included as part of the Crescendo fully managed Augmented AI Platform
Crescendo‘s unique AI-managed service is backed by a team of AI and CX experts on six continents. Companies can now respond to customer requests 24×7, in 50+ languages, across all channels – chat, email, phone and more – with full agentic AI.
SOURCE: PRNewswire