Cyara, the global leader in AI-led customer experience (CX) assurance, announced the general availability of its next-generation unified platform. Purpose-built for enterprise needs, the platform enables organizations to confidently scale AI initiatives, proactively prevent CX disruptions, and maintain consistent customer engagement as they innovate at speed.
By combining advanced AI validation, real-time CX monitoring, and no-code test automation into a single, enterprise-grade platform, Cyara delivers a transformative solution for global enterprises looking to eliminate tool fragmentation and manual processes. The enhanced platform is designed to support high-quality CX delivery across voice, digital, and GenAI-powered channels-all while reducing risk and accelerating time to value.
“With our latest innovations, we’re delivering the most trusted and complete enterprise-grade CX assurance available today,” said Rishi Rana, CEO of Cyara. “We created the category of CX assurance, and now we’re redefining it for the AI era.”
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Expanding Global Reach and Enterprise Impact
As enterprise demand for reliable, AI-powered CX grows, Cyara has significantly expanded the global reach of its Pulse 360 monitoring engine. Now supporting over 360 carriers across more than 120 countries, Pulse 360 provides unparalleled insight into real-world customer experiences and AI system performance. This momentum recently earned Pulse 360 a prestigious Customer Magazine Product of the Year Award, further solidifying its role in helping global brands optimize CX operations.
Empowering Smarter, Safer AI Deployments at Scale
Cyara’s new platform introduces a trio of innovative capabilities designed to enhance AI reliability, reduce operational risk, and increase efficiency:
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AI Trust – A robust testing suite engineered for validating generative AI-powered CX interactions. AI Trust leverages FactCheck and Misuse modules to identify hallucinations and potential brand-damaging behavior in conversational AI models. Within just six months of launch, AI Trust has analyzed over 500,000 AI-generated responses, cutting manual review time by 80% and accelerating safe AI deployments.
“The AI Trust Misuse Module is a critical safeguard for our clients,” said Sean Rabago, Kenway Consulting, Cyara’s partner for implementing AI Trust with Fortune 50 brands. “It enables responsible AI by proactively flagging edge cases and compliance issues and delivering real value across the QA pipeline.”