Digi International has introduced the One Digi AI Discovery Engine, a natural language-powered search experience designed to help enterprise customers quickly discover, evaluate, and implement Digi solutions. The new platform is powered by artificial intelligence technology to bring all the company’s key divisions under one umbrella. The divisions include Opengear, Particle, and SmartSense.
The company’s new One Digi AI Discovery Engine is designed to minimize the time taken by customers to explore the company’s vast product ecosystem. The platform combines all the company’s divisions’ resources under one platform to enable customers to find relevant information within seconds.
Transforming B2B Product Discovery with Natural Language Search
As B2B purchases increasingly become intent-based digital experiences, the new discovery engine from Digi allows users to bypass the traditional website navigation experience and the need to perform content searches. The platform is enabled with a large language model that is tuned to interpret natural language queries. This allows users such as engineers, IT professionals, and operations managers to query the portfolio of solutions provided by Digi with conversational queries.
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Rather than navigating the website or the documentation repository, users can simply query the platform with their requirements, such as remote monitoring solutions or connectivity solutions for the industrial sector.
“The complexity of the industrial IoT landscape requires a move away from static menus and toward instant, intelligent answers,” said Ron Konezny, President and CEO of Digi International. “By unifying Digi, Opengear, Particle, and SmartSense under the One Digi AI framework, we are providing our customers with a single ‘brain’ to navigate everything from resilient critical infrastructure and continuous compliance monitoring to industrial edge intelligence and operational health and safety solutions.”
AI-Driven Navigation Built for Technical Decision-Makers
Positioned as the primary entry point on Digi’s homepage, the One Digi AI Discovery Engine is designed specifically for technical and operational professionals who require fast, precise access to complex solution information.
The platform introduces several capabilities intended to streamline the research and evaluation process:
- Cross-divisional intelligence: Users can describe their operational needs—for example, requesting a monitoring solution for temperature-sensitive pharmaceutical assets-and receive curated responses that connect relevant technologies, such as SmartSense monitoring tools, along with links to datasheets, product pages, and documentation.
- Predictive technical support: The AI engine indexes thousands of technical resources, including documentation and white papers across Digi’s brands, enabling users to instantly retrieve configuration instructions, troubleshooting guidance, or code snippets without searching through multiple files.
- Enhanced customer-centric innovation: By focusing on how customers locate and evaluate technical information, Digi is reimagining the digital buying experience for industrial technology buyers.
Improving Efficiency for the AI-First Enterprise Buyer
The launch is part of Digi International’s overall strategy to improve the digital experience for B2B customers of complex technology infrastructures. The AI-powered discovery interface is designed to simplify the time-to-solution for technical buyers, allowing organizations to easily identify the right infrastructure or IoT solution.
The One Digi AI Discovery Engine allows cross-divisional exploration in a single environment, prompting users to discover even more of Digi’s technology portfolio that could support overall business goals of an organization.
As AI continues to reshape enterprise search and knowledge access, Digi International’s new discovery engine represents a significant step toward intelligent, conversational product discovery for industrial and IoT solutions, providing businesses with faster access to the insights they need to build and manage mission-critical systems.