Ecosystems Unveils ViViEN™ 2.0, AI-Enabled GTM Infrastructure for Aligning Providers and Customers on Business Outcomes

Ecosystems Unveils ViViEN™ 2.0, AI-Enabled GTM Infrastructure for Aligning Providers and Customers on Business Outcomes

Ecosystems, the pioneer of the Customer Value Management (CVM) category, is excited to announce the launch of ViViEN 2.0 – the next generation of its groundbreaking Virtual Value Engineer. This advanced AI agent transforms how GTM teams engage across the full customer value lifecycle by establishing a collaborative workspace that aligns provider solutions with customer needs, capturing each partnership through the lens of measurable value.

ViViEN™ 2.0: The Evolution of GTM Intelligence

ViViEN™ 2.0 is built on the principle that value isn’t just presented to customers—it’s co-created with them. Part AI agent and part architecture, ViViEN™ acts as a shared system of record where providers and customers define, quantify, and track the business outcomes that measure partnership success. By centralizing these insights, ViViEN™ continuously learns from a proprietary library of customer results, becoming a powerful and evolving source of GTM intelligence.

“ViViEN empowers reps to confidently connect the dots between our customers’ business priorities and our solution portfolio,” said Mark Crawford, VP GTM Strategy, New Relic. “It turns scattered insights into a conversation on outcomes and business value that resonates with every stakeholder.”

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Benefits for Customers and GTM Teams

ViViEN™ 2.0 empowers sales with smart insights to drive high-impact conversations, while giving managers predictive analytics on deal health and overall revenue performance. Customer success teams can track value delivery in real time, boosting retention and growth. Customers benefit from a personalized, value-driven experience with clear alignment to their business needs.

“ViViEN™ researches insights before a single conversation begins,” said Barry O’Sullivan, Global Services Pursuit Practice Lead, HP Inc. “Then our sellers and customers refine that message together in the Ecosystems platform—turning insights into outcomes that are tracked over time.”

SOURCE: PRNewswire