Everise, a leading customer experience (CX) solutions provider, unveiled a strategic partnership with Krisp, deploying its industry-leading real-time voice AI platform across Everise’s global agent workforce. This combines Everise’s award-winning people team, deep client expertise and operational excellence, with Krisp’s real-time AI technology.
The partnership reinforces Everise and Krisp’s shared vision for a future where human agents are superpowered by AI, delivering customer experiences that are faster, clearer, and more empathetic than ever before – also marking a major step forward in Everise’s journey to redefine customer support, enhancing productivity, clarity, and support quality, at scale.
Krisp’s advanced AI technology, including accent neutralization and noise cancellation, has been rolled out globally on 10,000 Everise seats, and will be deployed across the board in the next few months. The unified, real-time solution will enable Everise champion agents to resolve issues faster, bridge language and accent barriers with ease, and deliver more impactful, effective customer interactions. Additional features such as speech interpretation and Agent Assist are planned for a phased rollout at a later stage as part of the roadmap.
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“At Everise, we believe the future of CX lies with empowering people with the right technology,” said Sudhir Agarwal, Founder & CEO of Everise. “We are proud to partner with Krisp to further our shared vision of amplifying the human touch with real-time AI. Together, we’re helping enterprises meaningfully elevate every customer experience. This is innovation with impact – and it’s the future of CX.”
“Everise is setting the bar for what modern CX looks like,” said Davit Baghdasaryan, CEO and Co-Founder at Krisp. “By rolling out the full Krisp AI platform across their agent fleet, they’re investing in the future: one where every voice interaction is faster, clearer, and more intelligent. We’re proud to partner with a company that shares our belief in real-time AI for real human impact.”
SOURCE: PRNewswire