FirstLight, a leading provider of digital infrastructure services to enterprise and carrier customers throughout the Northeast and mid-Atlantic, announced it has launched the next phase in the evolution of its Unified Communications (UC) offering. This update introduces new features and functionality designed to deliver an enhanced customer experience.
The latest enhancements to FirstLight’s UC solutions include advanced API integrations, best-in-class phone hardware and mobile clients, end-user and administrator portals, and more. This announcement follows the recent rollout of FirstLight’s integration with Microsoft Teams.
Unified Communications refers to a platform that integrates voice, video, messaging, and collaboration tools into a seamless experience. FirstLight has deep roots in this space, having been among the first providers to deliver a hosted phone solution—laying the groundwork for the powerful, integrated UC technologies it delivers today.
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“These product enhancements will allow us to maintain the same commitment to reliability and call quality as we always have while providing premium features and enhanced user experience to our customers,” said John Romagnoli, Vice President, Product and Marketing for FirstLight. “An increasingly mobile workforce requires a more powerful and seamless unified communication solution. FirstLight‘s UC offering is built on our own cloud communications network, which gives our customers a strategic advantage in the market. They get reliable connectivity, crystal-clear voice, industry-leading features, local support, and complete control of the UC experience, all from a single trusted provider”
SOURCE: PRNewswire