Five9, provider of the leading Intelligent CX platform, announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. At the event, Five9’s Chief Marketing Officer (CMO), Niki Hall, and Vice President of Marketing Intelligence and Evangelism, Steve Blood, will speak to industry leaders, innovators, and professionals on key topics in the workplace, including the latest trends, technologies, and strategies shaping the future of customer experience.
As a sponsor, Five9 will have a prominent presence at the event, showcasing its innovative solutions and expertise in CX with partner and product demos, including GenAI Studio, an industry-first solution for the contact center that will enable organizations to create, deploy, and test Generative AI prompts based on business-specific, contextual data. Five9 leaders will also be speaking throughout the event, including the following sessions:
Tuesday, June 4
- CCWomen Summit panel: Stronger Together: Empowering Women’s Impact in the Workplace and Community – 11:00 AM – 11:30 AM
Wednesday, June 5
- Main Stage Keynote panel: The AI and Contextual Data Revolution: Strategies Redefining a New Era of CX – 8:20 AM to 8:50 AM
- ‘In The Queue’ panel: How to Make Smarter CX Tech Decisions – 2:45 PM -3:30 PM
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“Five9 has been a pioneer in delivering AI solutions for the contact center with the launch of practical AI capabilities as early as 2018. This year marks a point of formative evolution for customer experience as we see AI become a bigger strategic initiative for companies,” said Niki Hall, CMO at Five9. “Today, we’re leading a new generation of cloud-based, intelligent CX that merges the best of human-powered support with AI-powered insights. I look forward to sharing what’s next for Five9 at CCW as we continue to empower our customers to deliver connected and personalized customer experiences that drive business outcomes.”
Additional opportunities to learn about and engage with Five9 are available at the Five9 booth at CCW Pavilion One, including:
- 15-minutes with Steve Blood: One-on-one time with 30+ year CX industry luminary and former Gartner analyst, Steve Blood. Schedule your time with him here.
- Personalized demos: Meet with a Five9 CX Expert and receive a personalized demo and get answers to how the company’s Intelligent CX platform can address your business-specific needs.
- Meet Five9 Leaders and Experts: Sit down with Five9 leaders and learn more about how AI-power solutions can drive your business outcomes.
“We’re excited to have Five9 onboard as a sponsor for CCW Las Vegas 2024. Their focus on enhancing customer experiences aligns with our mission to shape the future of customer contact. With their support, we look forward to further enriching connections among industry leaders and driving the evolution of customer contact strategies and technologies at this year’s event.” said Mario Matulich, President of Customer Management Practice.
SOURCE: BusinessWire