Front, the modern customer service platform, announced that co-founder Mathilde Collin is taking over as Executive Chairman of Front and has named Dan O’Connell as CEO who will lead of Front’s next phase of growth.
“Front started as a team’s inbox, which grew into a modern customer service platform. It has become an essential part of daily operations for more than 8,500 businesses, as evidenced by the fact that more than 80% of our monthly active users are also daily active users,” said Mathilde Collin, co-founder and executive president of Forehead. “Our goal is to continue this momentum, leveraging AI to raise the bar for the entire customer service industry. Dan is the perfect person to lead the next stage of Front; In addition to his deep expertise in AI, his proven success in customer service and growing technology businesses makes him the ideal person for this role.”
Mr. O’Connell joined Dialpad following the successful acquisition of TalkIQ, where he served as CEO, and helped define the conversational intelligence market for sales and service teams. At Dialpad, he served as CRO, where he oversaw the company’s sales and support teams and grew the business to exceed $200 million in annual recurring revenue (ARR) before becoming Chief AI and Strategy Officer. Under Mr. O’Connell’s leadership, Dialpad has become one of the few AI companies to own its entire AI stack, including in-house speech recognition and NLP models, as well as a proprietary LLM qualified after six billion minutes of business conversations to power summarization, categorization and automation.
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“Front has already become the platform of choice for businesses looking to deliver exceptional service. By further leveraging AI-enhanced technology, Front has the ability to become the undisputed leader,” said Dan O’Connell. “I am honored to join this talented group and help build the most innovative customer service product on the market.”
Front is a modern customer service platform that helps businesses delight their customers, engage their teams, and build stronger businesses. The company has seen resounding success in recent years: it achieved “unicorn” status after its Series D fundraising in 2022, it acquired Windsor.io to accelerate its AI roadmap and she was named to the 2023 Forbes Cloud100 list for the second year in a row.
“Thanks to her vision and dedicated spirit, Mathilde has made Front an essential platform for thousands of companies that stand out for the quality of their service. Additionally, she has accomplished all of this while simultaneously building an award-winning company culture that allows employees to thrive,” said Bryan Schreier, Partner at Sequoia Capital. “I look forward to teaming up with Dan, who builds on the tremendous foundation established by Mathilde, for Front’s next phase of growth and innovation.”
SOURCE: BusinessWire