GetVocal, based in Paris, has raised $26 million in a Series A round led by Creandum. Elaia and Speedinvest also joined in, bringing the total funds raised to $30 million. The new capital will drive product innovation. It will also expand the market in Europe and support hiring. This will help the company speed up its mission to create hybrid human-AI customer service teams. Founded in 2023 by Roy Moussa and Antonin Bertin, GetVocal provides a conversational AI platform where LLM-based agents work under strict business logic and humans remain in the loop for critical decisions-ensuring both transparency and governance.
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Its CX platform unites AI and human agents in real time, offering auditability and compliance (including alignment with the EU AI Act). Among its clients are Vodafone, Glovo, and Movistar, and it’s currently piloting at Deutsche Telekom. Glovo reported scaling from just one AI agent to 80 within 12 weeks, while reducing live escalations by 31%, boosting self-service resolutions by 45%, and achieving a 70% deflection rate within three months. The company’s approach emphasizes trust, control, and responsible AI automation for enterprise customer support.