Appian announced the availability of Appian Case Management Studio, an AI-powered case management design software that allows users to quickly configure solutions case management for their business activities. Case Management Studio helps business managers connect case data, systems and teams to optimize across common case management workflows, such as internal operations, customer service management, employee onboarding, regulatory compliance and so on.
“Effective case management supports innovation and customer experience. The efficiency of our operations team, leveraging information to improve our processes and customer interactions are critical,” commented Dylan Fulmer , Senior Director Product, Internal Applications of 3E. “We are proud to be an early adopter of this technology and are excited about the impact Appian Case Management Studio can have on our employees and operations.”
Appian Case Management Studio offers intuitive tools to quickly create customized case management solutions on the Appian platform . With drag-and-drop form creation, simplified data model generation, and simple workflow commands, this approach to case management as a service (CMaaS) allows users to quickly launch applications for the management of complex cases.
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Advanced AI capabilities and automation assist users every step of the way, helping companies streamline workflows by handling routine case management tasks, such as summarization and comparison, as well as search based on AI and duplicate resolution. Case Management Studio also solves operational problems by connecting departments, identifying existing inefficiencies, and providing business leaders with automated insights for continuous process improvement.
Companies can use Appian Case Management Studio to:
- Accelerate application delivery. Appian Case Management Studio includes a broad set of essential features that cover 80% of the most common case management needs, with additional modules available, such as Appian Portals, integration with enterprise systems, Appian RPA, and Appian AI Skills. This modular approach accelerates implementation and increases flexibility, ensuring faster time to value and a path to ROI.
- Empower business users. Case Management Studio allows companies to manage work thanks to intuitive configurations and workflow graphics. Business users have the ability to easily create forms, data models, workflows and reports, as well as modify case types without IT involvement. This intuitive, self-service approach simplifies development, enabling faster adaptation to business needs and less need for IT.
- Assist users with artificial intelligence. Case Management Studio provides users with advanced AI capabilities to summarize and search cases, identify and resolve overlaps, and automate repetitive work. This leverages Appian’s private approach to AI to ensure the protection and privacy of sensitive data and algorithms.
- Improve workflows. Case Management Studio uses Appian’s data fabric and process mining capabilities to integrate departmental systems and improve process performance. With a ready-to-use review component, AI-driven root cause analysis, and process improvement suggestions, business operators can quickly and easily facilitate continuous process improvement.
Appian Guarantee for Case Management Studio
The Appian Guarantee for Case Management Studio is a unique service that leverages Appian’s decades of experience building case management solutions. In just six weeks, customers can be up and running with a fully customized case management solution powered by Appian Customer Success.
“By allowing business users to tailor case apps to their specific needs without having to rely on IT, we offer the potential to improve the way case work is done directly into the hands of the person carrying it out,” commented Michael Beckley , Chief Technology Officer of Appian . “Workers are further assisted by artificial intelligence, which is embedded in all applications, to increase understanding, improve productivity and help them complete tasks more efficiently.”
SOURCE: PRNewsWire