Intermedia Cloud Communications, a global leader in AI-powered communications, collaboration, and customer engagement solutions, has expanded Intermedia Archiving to support Microsoft Teams users that leverage Intermedia Unite® Unified Communications (UC) and Intermedia Contact Center (CC) integrated within Microsoft Teams.
Intermedia is the first to bring Teams, UC, CC, and archiving together in one fully integrated solution – eliminating the need for multiple vendors and simplifying communication management for businesses of all sizes.
With this enhancement, businesses can now capture, retain, and manage Microsoft Teams chat and meeting interactions alongside Unite voice, SMS, and Contact Center communications (voice, email, SMS, webchat, and other digital channels) – and soon M365 Email – creating a centralized, role-based, compliance-driven repository with seamless access through a single pane of glass.
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Intermedia has a long-standing strategy of eliminating the need for multiple providers by delivering a fully unified, enterprise-grade communications experience. This latest expansion is a natural extension of that approach, providing businesses with an intuitive, secure, and fully integrated way to archive and manage their communications within Microsoft Teams, Microsoft 365, and their Intermedia solutions for one affordable price.
As a Microsoft Certified Solutions Partner (formerly Gold Partner) for over 15 years, Intermedia continues to provide seamless, enterprise-grade integrations with Microsoft solutions, reinforcing its commitment to simplifying communications and data management for businesses.
SOURCE: PRNewswire