Intradiem, a leader in real-time contact center automation technology, announced the expansion of its partnership with Five9, a provider of intelligent customer experience (CX) solutions. This collaboration aims to help contact centers boost efficiency, productivity, and employee satisfaction. By integrating Intradiem’s advanced real-time automation technology with Five9’s cloud-based CX platform, the partnership enhances the ability of contact centers to deliver exceptional customer experiences.
Through this expanded partnership, Five9 will resell Intradiem’s contact center automation software, a solution that not only optimizes agent and customer experiences but also reduces operational costs. Intradiem’s technology leverages real-time data insights to help contact centers uncover untapped capacity, enabling them to seize unexpected opportunities that enhance workforce productivity and strategic engagement.
“Partnering with Five9 represents a powerful synergy between two industry leaders,” said Haresh Gangwani, EVP of Global Alliances at Intradiem. “Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact center capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction.”
“By combining Five9’s cloud-native CX platform with Intradiem’s real-time automation technology, we’re providing contact centers with a powerful solution to optimize operations, enhance agent engagement, and deliver exceptional customer experiences,” said Amanda Miller, Director of ISV Partnerships at Five9.
The Five9 Intelligent CX Platform offers a wide range of solutions designed to empower businesses to engage customers across their preferred channels, provide managers with actionable performance insights, and drive meaningful improvements in business operations. With an ecosystem of over 1,450 partners and a cloud-native, scalable infrastructure, Five9 integrates practical AI, automation, and journey analytics to optimize contact center operations and enhance customer satisfaction.
Through this expanded partnership, Intradiem and Five9 are poised to deliver a next-generation solution that helps contact centers streamline processes, improve agent productivity, and elevate customer service experiences.