LivePerson, a leading provider of enterprise conversational AI and digital transformation solutions, announced a strategic collaboration with Amazon Web Services (AWS) to integrate Amazon Connect, AWS’s AI-native customer experience solution, with LivePerson’s digital contact center platform. This partnership combines LivePerson’s advanced conversational intelligence and AI capabilities with Amazon Connect to create a unified, outcome-driven customer service solution.
The integration enables contact center agents to manage voice and digital interactions through a single interface, leveraging AI-supported conversations and seamless transitions between automation and human support. LivePerson’s conversational intelligence provides actionable insights for brands, helping them reduce operational complexity, streamline workflows, and scale customer service operations efficiently.
“Leveraging Amazon Connect for their contact center needs will give CX leaders immediate access to a unified platform that drives unparalleled efficiency and elevates customer satisfaction,” said John Sabino, LivePerson CEO. “This integration is another piece of LivePerson’s strategy to give our customers the flexibility to build their dream CX tech stack with LivePerson at the core, connecting and orchestrating conversations.”
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“By combining LivePerson’s digital contact center with Amazon Connect, we’re creating seamless transitions between automated systems and human support to enhance customer service experiences,” said Rich Geraffo, vice president and managing director of AWS North America. “Our shared customers can now leverage Amazon Connect’s robust AI-native cloud contact center capabilities alongside LivePerson’s advanced conversational AI. This integration creates more connected, efficient, and personalized interactions for both customers and agents.”
The collaboration positions businesses to deliver faster, smarter, and more personalized customer experiences while reducing costs and improving agent productivity. By unifying telephony, automation, and digital interactions on a single platform, LivePerson and AWS are enabling organizations to scale CX operations and maximize engagement across channels.