LivePerson, the enterprise leader in digital customer conversations, has been recognized as a Representative Vendor in the Gartner Market Guide for Conversational AI Solutions.
According to Gartner, conversational AI solutions are categorized as “enterprise software that provides tools and controls to develop, customize and deploy AI-enabled applications capable of interacting with users in natural language.”
LivePerson has been recognized in Gartner research multiple times over the past 12 months, including being named:
- A Sample Vendor in the Gartner Hype Cycle™ for Customer Service and Support Technologies for three consecutive years
- A Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support for two years in a row
- A Representative Vendor in the 2023 Gartner Market Guide for Speech Analytics Platforms
Also Read: Census Named Snowflake Data Cloud Product Marketing Application Partner of the Year
“At LivePerson, we’re not just building technology, we’re building better ways for enterprises to connect with their customers and achieve the best outcomes for their business,” said Alex Kroman, Chief Product and Technology Officer at LivePerson. “We’re excited to be recognized in yet another Gartner report underscoring our ability to enhance both employee and customer experiences.”
SOURCE: PRNewsWire