Mitel, a global leader in business communications, announced the upcoming general availability of its AI-powered customer experience (CX) management platform, Mitel CX. Mitel CX empowers organizations to deliver faster, personalized experiences by automating workflows and enabling seamless team collaboration, ensuring businesses can stay ahead of fast-changing consumer expectations. The company will demo Mitel CX this week at Enterprise Connect in Orlando, Florida, at booth #934.
A recent study by Techaisle highlights that improving customer engagement is the top reason driving mid-to-large enterprises to modernize their communication platforms, as outdated systems hinder agility, cost reduction, and innovation. Mitel CX simplifies this transition as a hybrid solution capable of being deployed as a hosted solution, on-premise, or as a Contact-Center-as-a-Service (CCaaS), ensuring flexibility, efficiency, control over security and resiliency, compliance in the most demanding industries and geographies, and an AI-assisted user experience.
Also Read: Reveal Launches Brand Lift Measurement Product Across Nine European Countries
First announced in November 2024, Mitel CX becomes an integral part of Mitel’s unified communications, collaboration, and contact center portfolio that extends customer engagement capabilities to every employee, from frontline workers to back-office and IT teams. Mitel CX modernizes enterprise customer experience delivery beyond the traditional contact center by blending AI-driven efficiency with the unified omnichannel engagement of voice, video, chat, and social interactions that allow organizations to deliver their CX their way.
“Modern customer experience demands SaaS simplicity coupled with resiliency and agility, and Mitel CX delivers precisely that,” said Martin Bitzinger, senior vice president of product management at Mitel. “With customer expectations shifting faster than ever, technology should be a strategic driver, not an obstacle to service and efficiency. Blending AI-driven innovation with our deep communications knowledge, Mitel CX ushers in a new era of customer engagement, empowering organizations to excel in today’s customer-first world.”
SOURCE: Businesswire