Mitel has launched Mitel Workflow Studio. This global low-code/no-code platform uses GenAI. It’s made for organizations to automate complex communication workflows. Best of all, you don’t need special development skills. The platform offers an easy drag-and-drop interface. It has AI features such as smart call routing, real-time language localization, and automated visitor registration. These tools meet the growing need for hybrid and AI-powered communication systems in businesses. Workflow Studio integrates directly with Mitel’s UC solutions. It also connects easily with apps like Microsoft 365, Zoom, Slack, Salesforce, and Zendesk. This tool uses top LLMs, including ChatGPT, Google Gemini, and Anthropic Claude.
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It provides useful AI tools. These include auto-attendants, quick transcription, and improved appointment scheduling. “Mitel Workflow Studio removes major roadblocks, like a lack of access to advanced GenAI tools or a large development team, that often prevent organizations from fully utilizing tailored workflows embedded within critical business processes,” said Martin Bitzinger, Senior Vice-President of Product Management at Mitel. Heilig Hart Hospital in Belgium is an early success story. They used Workflow Studio to turn voicemails into text. This change cut response times and boosted support for both patients and staff. The platform helps businesses grow efficiently. It improves teamwork and allows quick adjustments to market changes.