Movate, a global provider of digital technology and customer experience (CX) services, has entered into a strategic partnership with Krisp, a recognized leader in real-time Voice AI for contact centers. The collaboration combines Movate’s extensive experience in global CX transformation and AI-led operations with Krisp’s advanced voice intelligence technologies to help enterprises modernize and scale voice-based customer interactions across regions more efficiently and consistently.
As part of the partnership, Krisp’s AI Accent Conversion and AI Voice Translation capabilities will be integrated into the MovateAI CX platform, embedding advanced voice intelligence directly into agent workflows and training environments. This enhancement complements Movate’s AI-powered agent enablement framework and global delivery model, allowing organizations to expand or rebalance their CX operations while maintaining service quality, operational efficiency, and customer satisfaction.
Krisp brings proven scale and enterprise readiness to the partnership, with its AI models deployed on more than 200 million devices and optimizing over 80 billion minutes of voice conversations each month. Its secure, on-device Voice AI technology delivers real-time accent conversion, bi-directional voice translation, and noise cancellation, helping agents communicate more clearly, reduce mental fatigue, and improve understanding during customer interactions. By minimizing accent-related barriers, the solution also enables organizations to tap into broader talent pools, supporting workforce diversity and agent performance.
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Together, Movate and Krisp offer a unified AI-powered voice solution designed to accelerate agent ramp-up, shorten resolution times, improve interaction quality, and lower overall operating costs. This approach supports enterprises seeking to diversify delivery locations or enter new geographies without sacrificing consistency or customer experience.
The value of the partnership is already demonstrated through a global retail engagement, where voice operations were successfully transitioned from the Philippines to India. By combining Krisp’s AI Accent Conversion with Movate’s AI-driven simulated training, the program achieved 2.5x faster agent proficiency, went live within six weeks, delivered 87% CSAT, and reduced costs by 28%, all while maintaining service quality throughout the transition.
“Our partnership with Krisp.ai strengthens Movate’s commitment to reimagining global CX operations by bringing next-generation voice AI solutions directly into the core of our CX offerings,” said Mandeep Kwatra – Practice Head for CX Transformation at Movate. “Enterprises are looking for more than cost savings, they want intelligent, location-agnostic delivery models that deliver superior customer experiences. Together with Krisp.ai, we are enabling brands to confidently expand into new markets, accelerate proficiency, and achieve exceptional results powered by AI.”
“Voice is still the most complex and critical channel in customer experience, especially for global teams,” said Davit Baghdasaryan, CEO and Co-Founder of Krisp. “By embedding real-time accent conversion and voice translation into Movate’s CX delivery and training stack, we remove friction that slows agents down and limits where teams can scale. Voice AI can make global CX faster to launch, easier to run, and more consistent for customers everywhere. This is the direction global CX is moving, and this partnership accelerates that shift.”