NICE announced that it has been named a Leader in IDC MarketScape: Worldwide Contact Center as a Service Applications Software 2024 Vendor Assessment report.
Mary Wardley, IDC, said, “Consider NICE when you are looking for a complete platform offering inclusive of analytics, AI, and automation. NICE’s global presence, partner ecosystem, and entry into vertical functionality, including certifications, offer a comprehensive next-generation foundation for large global organizations.”
NICE recently launched CXone Mpower, the world’s first and only CX-aware AI offering. With continuous Experience Memory based on historical experiences and derived customer preferences, Mpower injects contextual insights at precise moments and utilizes interconnected data and applications to inform optimal outcomes for unparalleled CX awareness.
Barry Cooper, President, CX Division, NICE, said, “We believe the IDC MarketScape’s recognition of NICE as a Leader is a true testament to our decades of innovation. We have harnessed AI’s transformative potential and have been leading the market as we used it to power our CX innovation. With our newly-announced CXone Mpower, the holy grail for CX, organizations have everything they need to deliver extraordinary experiences.”
SOURCE: BusinessWire