This cutting-edge solution is a modern alternative to conventional CTI connectors. It enables agents to seamlessly integrate Zoom and Salesforce within a cohesive workspace. Eliminating the need to switch between multiple applications enhances productivity, streamlines workflows, and ensures a more efficient customer interaction experience.
With NV Connect Salesforce, agents can access Zoom’s Agent Assist tools, interaction management features, and essential Salesforce functions, including:
- Instant access to accounts, contacts, cases, and tasks
- Global search and ScreenPop of Salesforce data
- Automatic interaction logging for streamlined workflows
- Embedded call controls for a frictionless experience
Amit Gandhi, CEO of NovelVox, shared his thoughts: “Zoom and Salesforce are industry leaders in facilitating seamless customer interactions. Integrating them into a unified interface eliminates workflow disruptions and enhances agent productivity. Unlike standard CTI connectors with limited capabilities, NV Connect Salesforce brings advanced functionalities directly to the Zoom interface. Designed to streamline processes, increase efficiency, and elevate the customer experience, it empowers agents to work smarter and more effectively.
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NV Connect Salesforce is available across Zoom Contact Center (ZCC), Zoom Phone, Zoom Apps, and Zoom Meetings, ensuring a seamless and consistent experience for agents regardless of their preferred platform.
“Our goal is continually optimizing contact center operations by providing agents with the right tools to enhance performance and efficiency. With NV Connect Salesforce, we’re taking another big step in that direction,” added Amit Gandhi.
SOURCE: PRWeb