NovelVox announced its partnership with Creatio, a global vendor of an AI-native platform that automates CRM and workflows with no code.
NovelVox, a leading contact centre integration provider with 16+ years of experience in delivering connected experiences, has partnered with Creatio to enhance agent productivity.
This partnership seamlessly integrates embedded telephony controls within the Creatio interface, offering features such as Screen Pop for customer data, Click-to-Dial, Automatic Call Logging, and omnichannel interactions across major telephony systems, including Cisco, Avaya, Genesys, Zoom, Amazon Connect, Five9, NICE, and Dialpad.
The integration supports all deployment models, including On-Premise, Cloud, and Hybrid, ensuring flexibility and scalability for businesses.
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With NovelVox’s Smart CTI Connectors seamlessly integrated into Creatio, agents can deliver personalized customer service without switching between screens. Additionally, Automatic Call Logging and Click-to-Dial minimize manual tasks, boosting efficiency and streamlining operations.
“Creatio’s incredible strength in process automation combined with NovelVox’s demonstrative contact center integration will empower businesses with a ready-to-go tech stack for faster, more reliable customer service. This partnership is about bringing the best of NovelVox and Creatio to build a more unified way of managing and interacting with customers and enhancing experiences for both the agents and the customers,” said Manish Rai, Vice President, NovelVox.
SOURCE: PRWeb